FAQs

Where is my order?

You will receive an email with order updates. You may also enable text alerts for your order status. If you need additional information regarding an order please email us at store@flightaware.com.

Policies for Returns, Exchanges, and Warranty.

Please refer to our refund policy page. 

Shipping Locations 

Currently, we only ship our products within the US. 

Pro Stick or Pro Stick Plus?

The USB SDR (Software Defined Radio) ADS-B (Automatic Dependent Surveillance-Broadcast) receiver translates the 1090 MHz radio signal into something the computer can understand. If you are choosing between the FlightAware Pro Stick and the Pro Stick Plus remember the Plus has an on-board filter that works well in locations that have a lot of radio noise, such as urban environments.

1090MHz vs 978MHz?

Aircraft that fly above 18,000 feet or outside the US must be equipped with a 1090 transponder. In the USA, aircraft that operate below 18,000 feet can choose to use an ADS-B solution that runs on 978 MHz called a Universal Access Transceiver or UAT. The FAA created this option to relieve congestion on the 1090 MHz band.  Both solutions perform the same basic function, and both meet the January 1, 2020 ADS-B requirement in the USA. 

Bulk Orders

The limit for orders is currently set to 2 for each product. For purchases of more than 2 of the same product please email us at logistics@flightaware.com.